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OIT Password Change Reference Page

Due to increasing security issues with access to the Internet, it is required that a subset of passwords for the centrally managed systems at the University of Tennessee begin a regular change process. The Office of Information Technology is requesting that all UTK network users change their passwords as soon as possible, but no later than March 1, 2005. Users who fail to comply with the March 1 deadline will be locked out of certain campus computing resources.

The three steps to complete the password change process are:

Step 1 - Enable online password reset. (click here)

Step 2 - Change existing NetID (LDAP) password. (click here)

Step 3 - Change your Unix password. (click here)

Note: All ERA (UT Dial-Up) customers should change their passwords to have exactly eight characters. Passwords with more than eight characters cause the login to fail. Also, If you are changing your password while logged into a lab or library computer, you must log off the machine *immediately* after completing this process.

Step 1 allows users to set up NetID password reset questions--such as "What is your mother's maiden name?"--for use should they forget their password. Once set up, the questions will allow users who answer them correctly to reset their password at any time via the Web.

Steps 2 and 3 allow users to maintain access. Users must reset their NetID and Unix passwords. Every student, faculty and staff member has a NetID and password, which are used to access Email, Webmail, online courses, library databases, myUT and many other web-based applications. UNIX accounts are optional and full information is available at

The online form will not work for users who fail to establish their authentication questions before March 1. Instead, resetting those passwords will require that the user go in person to the OIT Service Center (103/104 Aconda Court).
Note: Resetting a password at the Service Center requires that the user present a photo ID.

Campus Computing Resources
  • E-mail
  • Library databases
  • Blackboard
  • ERA dialup
  • MyUT portal
  • Web sites using NetID authentication
  • Computer-Based Training (CBT)
  • VolSpace
  • Lightweight Directory Access Protocol (LDAP)
  • Virtual Private Network (VPN)
  • MS Active Directory
  • Effort Certification
  • Advancement Services
  • Logging in to
  • Virtually hosted Web sites

Users must also choose passwords that meet UT's secure password standard, described in Choosing a New Password.