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You have requested a web page or resource (CPO-Knoxville, IRIS Portal, myUT Portal, etc.) that requires you to authenticate yourself. Enter your NETID and Password to logon and gain access. (*What does this mean?) 

NetID
Password

*NetID and Password are the two keys you need to enter this website, rather like having two keys to open your front door (one for the lock and one for the deadbolt). You will be asked to enter your NetID and Password often as you use UT’s online resources so it is a good idea to understand what they are and how they are used. Here is how to figure out what yours are:

What is your NetID?
When you came to UT, you were given an email address; it looks something like smithrb@tennessee.edu or maybe it looks like jonesj21@utk.edu. Either way, your NetID is the first part of your UT email address--in this example that would be smithrb and jonesj21.

So when you are asked to enter your NetID in the box above, we are asking you to type in the portion of your email address that comes before @utk.edu or @tennessee.edu.

What is your password?
You were also given a password that works with your NetID. The original one, also known as your default password, is a combination of your birth month, the last two digits of your birth year and the last four numbers of your Social Security number. If you were born in January of 1981 and your SSN is 123-00-4567, your default password is ja814567.

Enter this into the Password box above. (You may have changed your default password to one known only to you. If so, that is what you must type into the Password box.)

Do you need help?
This can be very confusing! Here are several ways you can get help sorting out your NetID and Password

Technical help for online services
Help for online services can be found at the following addresses. Please include your return email address.

Contact the Office of Information Technology
Web Services

111 Student Services Building
Knoxville, Tennessee 37996

Phone: 865-974-4478
Fax: 865-946-1875
wsg@tennessee.edu